FAQ

At Maximum Beauties we are big on customer service. We want to make sure that its easy to find answers to questions you may have. Please read below to answers to some common questions. We thank you for visiting our site and look forward to serving you with some fabulous styles in the latest fashions of the highest quality at affordable prices.

 

CONTACT US:

HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

For customer service inquiries, please email info@maximumbeauties.com.

You can also call us 800- 506-1328

Customer Service hours are Monday-Friday From 10am -7pm Eastern Standard Time

Please note due to Covid 19 we are short staffed so it may take longer hold times to reach a customer service person.

 

I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?

Please allow  48 hours for our customer service team to respond to your email. We aim to respond to all emails as quickly as possible. 

 

DO YOU HAVE A PHYSICAL LOCATION WHERE I CAN SHOP?

Maximum Beauties ​is currently sold exclusively online at ​maximumbeauties.com​!

 

WHERE ARE YOU BASED?

We are located and founded in Brooklyn, New York!

 

SHIPPING

WHEN WILL MY ORDER ARRIVE?

Domestic orders typically arrive 3-10 business days after your order is processed.  Processing typically takes 1-5 business days. Once it is processed you will be sent a tracking number for your shipped order.  For international orders, please allow up to 7-20 business days for your package to arrive. We quality inspect each item before shipment and carefully package all our orders with love. Trust that your item will be high quality and worth the wait!

If you need expedited shipping please contact us. 

 **Temporary COVID-19 update - For the health and safety of our team, we only have a small and very limited team on-site. We will process all orders as quickly as possible, but there may be delays due to limited staffing.

 

DO YOU SHIP TO PO BOXES?

Yes, we do ship to P.O. Boxes

 

DO YOU SHIP INTERNATIONALLY?

Yes, we offer standard  shipping options to most countries

 

LOST OR STOLEN PACKAGES

Please make sure to send your packages to a secure address. Once your package is in the hands of a shipping carrier, it becomes the responsibility of the shipping carrier. If your package is lost or stolen in the delivery process or once it is delivered, please file a report with the shipping carrier!

 

ABOUT MY ORDER:

CAN I MAKE ADJUSTMENTS TO MY ORDER AFTER IT HAS BEEN PLACED?

We can try to assist you with adjustments on a case by case basis except for certain instances such as:

Changes cannot be made to shipping address.  If your order shipping address is wrong please contact us immediately via Email at info@maximumbeauties.com​ .  To prevent fraudulent purchases, we do not change the shipping address unless you can provide verification that the card holder has authorized the purchase and shipping address change.

For any changes regarding size, color, style, packaging, or order cancellation, we will try our best to make these adjustments on a case-by-case bases.

Unfortunately, we can’t add items to your order after it’s already been placed.

 

WHAT IF I NEED TO CANCEL MY ORDER?

We cannot cancel any order after 24 hours from when order is placed.  If you need to cancel your order please contact us immediately at ​info@maximumbeauties.com​

 

HOW CAN I EDIT MY SHIPPING ADDRESS?

We cannot edit shipping address unless you provide identity verification for the cardholder. If it is within 24 hours, We can cancel your order if you entered the wrong address. Contact us immediately ​at ​info@maximumbeauties.com​. ​Unfortunately, if a customer enters the address incorrectly and the package is returned to us, we will need to charge the customer for re-shipping the item.

Please double check your address before placing your order.

 **Temporary COVID-19 update - For the health and safety of our team, we only have a small and very limited team on-site. We will process all returns as quickly as possible, but there may be delays due to limited staffing.

 

 WHAT’S THE STATUS OF MY ORDER?

Once you’ve received your shipping confirmation email you can click on 'Track It' and see the status of your delivery. It may take 24 hours for tracking updates to appear.

Shipping is estimated in two parts: Processing time plus shipping time.  Orders take 1-5 business days to process before a tracking number is updated.  Please refer to our shipping policy page for further details on shipping and processing times.

If you have any questions about the status of your order please reach out to​ at maximumbeauties.com​!

 **Temporary COVID-19 update - For the health and safety of our team, we only have a small and very limited team on-site. We will process all returns as quickly as possible, but there may be delays due to limited staffing.

 

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?

 Order confirmations can sometimes take up to 2 hours to receive due to high demand. If you have not received your order confirmation e-mail after 24 hours, please contact us at info@maximumbeauties.com with your inquiry.

 

WHERE DO I ENTER MY PROMO CODE?

Enter your promo code at checkout, before you enter your credit card info!

 

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, and Discover cards. You can also choose to pay with Apple Pay, PayPal, Shop Pay, Klarna or After Pay!

 

I AM AN INTERNATIONAL CUSTOMER (OUTSIDE USA) DO I HAVE TO PAY CUSTOMS AND TAXES?

Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Maximum Beauties. The customer is responsible for any and all customs charges due on delivery of product. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

 

SIZE & FIT

HOW DO I KNOW WHICH SIZE WILL FIT ME BEST?

Our size guides serve as a general guideline for helping you find your size. The size guide is found on each product page. Yes, some of our dresses have different sizing so a Small in one dress may require a Medium in another. Please consult our size charts for each product.

Our silhouettes vary from slim-fitting to medium fit, so each style will have different measurements. If you have questions about a specific style’s measurements, you can always reach out to our Customer Service team for your perfect fit. Please include your bust, waist, and high hip/low hip measurements with your note and we’ll help you out!

 Special note; if there is any confusion about our size chart please contact us for assistance to get your best size.

 

WHAT IF I THOUGHT THE APPEARANCE OF MY ITEM WAS GOING TO BE DIFFERENT?

That’s perfectly ok, and we are happy to work with you. However, if the item was a Final Sale or holiday sale item, all sales are final. So, please make sure to thoroughly review the product’s description before purchasing. 

 

 

EXCHANGES/RETURNS:

WHAT IS YOUR RETURN/EXCHANGE POLICY?

You can return your item for an exchange or store credit. We do not offer refunds at this time.  Special sale items, lingerie, bodysuits and custom items are final sale. Thank you for your understanding. 

Please read more details about our Return policy here

 

HOW DO I RETURN AN ITEM?

Please go to the returns center to return your item. You can read full details of our return policies on our Returns Page.  (We do not offer refunds)